Warranty & Guarantees
Comprehensive protection for your precious jewelry investment
2-Year Warranty
Manufacturing defects covered
Lifetime Support
Maintenance and repair services
Authenticity Guarantee
100% genuine materials guaranteed
Manufacturing Warranty
What's Covered
- Manufacturing Defects: Flaws in craftsmanship or materials
- Setting Issues: Loose stones due to poor setting
- Clasp Failures: Defective clasps or closures
- Metal Defects: Premature tarnishing or discoloration
- Structural Integrity: Breaks due to material weakness
Warranty Period
| Product Type | Warranty Period | Coverage |
|---|---|---|
| Gold Jewelry (Ready-made) | 2 Years | Manufacturing defects |
| Custom Jewelry | 3 Years | Design & manufacturing defects |
| Gold Bars | Lifetime | Authenticity & purity guarantee |
| Precious Stones | 1 Year | Setting defects only |
What's NOT Covered
- • Normal wear and tear
- • Damage from misuse or accidents
- • Scratches from daily wear
- • Damage from improper cleaning
- • Modifications by third parties
- • Loss or theft
- • Damage from chemicals or extreme temperatures
Authenticity Guarantee
Gold Purity Guarantee
- All gold jewelry is guaranteed to meet stated karat weight
- Hallmarks and stamps verify metal purity
- Independent testing available upon request
- Certificates of authenticity provided
Gemstone Authenticity
- All gemstones are natural unless otherwise specified
- Treatments and enhancements disclosed
- Certificates from recognized laboratories provided
- Synthetic stones clearly labeled
Dubai Factory Advantage
Our Dubai manufacturing facility follows international standards for gold purity and gemstone authenticity. Every piece is tested and certified before leaving our facility.
Warranty Claims Process
How to Make a Claim
- Contact Us: Email warranty@aamajewellers.com or call +44 7394 848530
- Provide Information: Order number, purchase date, and description of issue
- Submit Photos: Clear images showing the defect or damage
- Assessment: Our experts review your claim within 2 business days
- Return Authorization: If approved, we'll provide return instructions
- Inspection: Item inspected at our facility
- Resolution: Repair, replacement, or refund as appropriate
Required Documentation
- Original proof of purchase
- Warranty certificate (if applicable)
- Photos of the defect or damage
- Description of when the issue occurred
Response Times
- • Initial Response: Within 24 hours
- • Claim Assessment: 2-3 business days
- • Repair Time: 7-14 business days
- • Replacement: 3-5 business days (if in stock)
- • Refund Processing: 5-7 business days
Lifetime Services
Complimentary Services
- Annual Cleaning: Professional cleaning once per year
- Inspection: Check for loose stones and wear
- Minor Adjustments: Small sizing adjustments
- Polishing: Remove light scratches and restore shine
Paid Services
- Major Repairs: Significant structural repairs
- Stone Replacement: Replacing lost or damaged stones
- Resizing: Major size changes
- Modifications: Design changes or updates
- Restoration: Bringing vintage pieces back to original condition
International Warranty
Global Coverage
Our warranty is valid worldwide, but service options may vary by location:
- UK: Full service at our Aldershot facility
- Europe: Authorized service centers available
- USA/Canada: Partner jewelers for warranty service
- Other Locations: Return to UK facility may be required
Return Shipping
- UK warranty claims: Free return shipping provided
- International claims: Customer covers return shipping
- We cover return shipping to customer after service
- Full insurance provided for all shipments
Extended Warranty Options
Premium Protection Plan
What's Included:
- • Extended warranty coverage to 5 years
- • Accidental damage protection
- • Free annual professional cleaning
- • Priority repair service
- • Worldwide coverage
- • Replacement coverage for lost items
Cost: 10% of item value (can be added within 30 days of purchase)
Warranty Transfer
Ownership Transfer
- Warranty can be transferred to new owners
- Original purchase documentation required
- Transfer fee may apply for some services
- Inherited jewelry eligible for warranty transfer
Dispute Resolution
If You're Not Satisfied
If you're not satisfied with our warranty service:
- Contact our Customer Service Manager
- Escalate to Management if necessary
- Independent appraisal may be arranged
- Alternative dispute resolution available
Warranty Contact Information
Address:
Aama Jewellers
32 Station Road
Aldershot, Hampshire GU11 1HT
United Kingdom
Warranty Questions?
Our warranty team is here to help protect your investment and ensure your complete satisfaction.