Buy Back Guarantee

Return Eligibility

Items You Can Return

• Ready-to-wear jewelry in original condition
• Items with original packaging and certificates
• Unworn items with tags attached
• Gold bars and investment pieces (conditions apply)
• Items purchased within the last 30 days

Items We Cannot Accept for Return

• Custom-designed jewelry made to your specifications
• Engraved or personalized items
• Earrings (for hygiene reasons)
• Items showing signs of wear or damage
• Items without original packaging or certificates
• Sale or clearance items (unless defective)

How to Return Items

Step 1: Contact Us

Before returning any item, please contact our customer service team:

• Email: returns@aamajewellers.com
• Phone: +44 7394 848530
• Online: Use our contact form

Step 2: Receive Return Authorization

We'll provide you with:

• Return Merchandise Authorization (RMA) number
• Prepaid return shipping label
• Return instructions and packaging guidelines
• Expected refund timeline

Step 3: Package Your Return

• Use original packaging when possible
• Include all certificates and documentation
• Secure items properly to prevent damage
• Include RMA number inside the package
• Remove or cover old shipping labels

Step 4: Ship Your Return

• Use the prepaid shipping label we provide
• Choose a trackable shipping method
• Insure valuable items appropriately
• Keep tracking information for your records

Refund Process

Processing Time

• Inspection: 1-2 business days after we receive your return
• Refund Processing: 2-3 business days after approval
• Bank Processing: 3-5 business days (varies by bank)
• Total Time: 5-10 business days from when we receive your return

Refund Methods

• Original payment method (preferred)
• Store credit (if original method unavailable)
• Bank transfer for large amounts
• Check for international customers (may take longer)

Exchanges

Size Exchanges

We offer free size exchanges for rings and bangles:

• Contact us within 30 days of purchase
• Item must be in original condition
• New size must be in stock
• We cover shipping both ways

Style Exchanges

Style exchanges are subject to:

• Price difference (you pay extra or receive credit)
• Availability of new item
• Both items being eligible for return
• Processing as return + new purchase

Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us immediately (within 48 hours)
• Provide photos of the damage
• We'll arrange immediate replacement or refund
• Return shipping fully covered by us
• No questions asked policy for genuine defects

International Returns

• 30-day return period still applies
• Customer responsible for return shipping costs
• Items must clear customs without issues
• Original import duties are non-refundable
• Refunds processed in original currency when possible

Gold Investment Returns

Gold Bars and Bullion

• Returns accepted within 30 days
• Items must be in original sealed packaging
• Market price fluctuations may affect refund amount
• Certificate of authenticity required
• Handling fees may apply for returns

Customer Satisfaction

Your satisfaction is our priority. If you're not completely happy with your purchase:

• We'll work with you to find a solution
• Alternative items can be suggested
• Store credit options available
• Future purchase discounts may be offered