Shipping & Delivery Policy
Secure, insured delivery of your precious jewelry worldwide
Last updated: December 2024
Free UK Shipping
On orders over £500
Fully Insured
All shipments protected
Express Options
Next day delivery available
Worldwide
International shipping available
UK Shipping Options
| Service | Delivery Time | Cost | Tracking |
|---|---|---|---|
Standard Delivery Royal Mail Special Delivery | 1-2 business days | £15.00 FREE over £500 | ✓ Full tracking |
Express Delivery DHL Express | Next business day | £25.00 | ✓ Real-time tracking |
Saturday Delivery Special arrangement | Saturday 9AM-1PM | £35.00 | ✓ SMS updates |
✅ Free UK Shipping Eligibility
- • Orders totaling £500 or more (after any discounts)
- • Applies to standard delivery only
- • Available to all UK addresses including Northern Ireland
- • Custom orders and gold bars included
International Shipping
Europe (EU)
| Country Zone | Delivery Time | Shipping Cost |
|---|---|---|
Zone 1: France, Germany, Netherlands, Belgium | 2-3 business days | £45.00 |
Zone 2: Rest of EU | 3-5 business days | £65.00 |
Worldwide
| Region | Delivery Time | Shipping Cost |
|---|---|---|
| USA & Canada | 3-5 business days | £75.00 |
| Australia & New Zealand | 5-7 business days | £85.00 |
| Rest of World | 7-14 business days | £95.00 |
Shipping Process
Order Processing
Standard Items
- • Order verification: Within 2 hours
- • Quality check: 1 business day
- • Packaging: Same day
- • Dispatch: Next business day
Custom Orders
- • Design finalization: 2-3 days
- • Manufacturing: 2-4 weeks
- • Quality assurance: 2 days
- • Dispatch: Next business day after completion
Packaging Standards
- Security: Discreet, unmarked packaging for all jewelry
- Protection: Multiple layers of cushioning and protective materials
- Presentation: Luxury gift boxes included for all items
- Documentation: Certificates and care instructions included
- Sealing: Tamper-evident seals on all packages
Delivery Requirements
Signature Required
All jewelry shipments require signature upon delivery for security reasons:
- Adult signature required (18+ years)
- Valid photo ID may be requested
- Cannot be left unattended or with neighbors
- Safe place delivery not available for jewelry
Delivery Attempts
- First Attempt: Standard delivery window
- Second Attempt: Next business day
- Final Attempt: Customer contacted for arrangement
- Collection: After 3 attempts, item held at depot for 7 days
Delivery Preferences
You can specify delivery preferences during checkout, including preferred time windows and alternative contact numbers. We'll do our best to accommodate your requests.
Tracking & Updates
Tracking Information
- Tracking number provided within 24 hours of dispatch
- Real-time updates via SMS and email
- Estimated delivery windows communicated
- Delivery confirmation with timestamp
Communication
- Dispatch Notification: Sent when item leaves our facility
- In Transit Updates: Regular progress updates
- Delivery Day: Morning notification with delivery window
- Delivered Confirmation: Proof of delivery with signature
Customs & Duties
International Orders
- All necessary customs documentation provided
- Declared value matches actual product value
- Customer responsible for import duties and taxes
- Customs clearance may add 1-3 days to delivery
- Some countries have restrictions on gold imports
Restricted Countries
We cannot ship to certain countries due to regulatory restrictions. Please contact us to confirm if we can ship to your location.
Important: Gold Bar Shipping
Gold bars and investment products have additional shipping requirements and may take longer to process. Special arrangements for large orders can be made.
Shipping Insurance
Coverage Details
- All shipments insured for full product value
- Coverage includes loss, theft, and damage
- No additional cost to customer
- Claims processed directly by us
- Replacement or refund provided for valid claims
Claims Process
- Report issues within 48 hours of delivery date
- Provide photos of damage (if applicable)
- Complete claim form with order details
- Investigation completed within 5-7 business days
- Resolution provided based on findings
Delivery Issues
Failed Delivery
If delivery fails due to:
- Incorrect Address: Customer provides correct address, reshipping fee applies
- Refused Delivery: Item returned, return shipping charged
- Multiple Missed Attempts: Customer collects from depot or pays redelivery fee
- Customs Issues: Customer resolves customs clearance
Damaged Packages
- Inspect package immediately upon delivery
- Note any damage on delivery receipt
- Contact us within 24 hours
- Do not discard packaging materials
- Photos required for damage claims
⚠️ Security Warning
Never sign for damaged packages. If a package appears tampered with or damaged, refuse delivery and contact us immediately. Your safety and security are our priority.
Contact & Support
Shipping Inquiries
Emergency: For urgent delivery issues
Response Time: Within 2 hours during business hours
Weekend Support: Emergency issues only
Questions About Shipping?
Our shipping team is here to help ensure your jewelry arrives safely and on time.