Terms & Conditions

1. Agreement to Terms

By accessing and using the Aama Jewellers website and services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Company Information

3. Products and Services

Jewelry Products

• All jewelry is crafted in our Dubai manufacturing facility
• Products are made from genuine gold and precious metals
• Gemstones are sourced responsibly and ethically
• Custom designs are created to individual specifications

Gold Investment Products

• Gold bars are certified and hallmarked
• Prices are subject to market fluctuations
• Storage and insurance options available
• Minimum purchase amounts may apply

4. Ordering and Payment

Order Process

• Orders are subject to acceptance and availability
• We reserve the right to refuse any order
• Custom orders require consultation and approval
• Estimated delivery times are approximate

Pricing and Payment

• All prices are in British Pounds (GBP) unless stated otherwise
• Prices include VAT where applicable
• Payment is required in full before dispatch
• We accept major credit cards, debit cards, and bank transfers
• Custom orders may require deposits

5. Delivery and Risk

Delivery Options

• Free UK delivery on orders over £500
• Express delivery available for additional charge
• International shipping available to selected countries
• Signature required for all deliveries

Risk and Insurance

• Risk passes to customer upon delivery
• All shipments are fully insured
• Customers must report any damage within 48 hours
• We are not liable for delays caused by third parties

6. Returns and Refunds

Please refer to our comprehensive Returns Policy for detailed information.

7. Custom Orders

• Custom jewelry is made to individual specifications
• Design consultations are required before production
• Changes to approved designs may incur additional charges
• Custom orders are generally non-returnable unless defective
• Production times vary based on complexity

8. Warranties and Guarantees

Product Warranty

• All jewelry comes with a 2-year manufacturing warranty
• Warranty covers defects in materials and workmanship
• Normal wear and tear is not covered
• Warranty is void if item is modified by third parties

Authenticity Guarantee

• All products are guaranteed authentic
• Certificates of authenticity provided where applicable
• Hallmarks and stamps verify metal purity
• Gemstone certificates available for qualifying stones

9. Intellectual Property

• All website content is protected by copyright
• Product designs and trademarks are our property
• Customers may not reproduce our designs commercially
• User-generated content may be used for marketing purposes

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your data.

11. Limitation of Liability

• Our liability is limited to the value of the products purchased
• We are not liable for indirect or consequential damages
• Maximum liability does not exceed the order value
• Some exclusions may not apply to consumer customers

12. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, or supplier issues.

13. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

14. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website and become effective immediately.

15. Contact Information